On a Video Call

VIRTUAL CARE

Get treated from one of our advanced practice clinicians one on one or join a group class or workshop online via secure video. 

All you need is an Internet connection and access to a desktop or laptop computer, tablet, or smartphone.

CARE AT YOUR CONVENIENCE

Residents of Ontario can now access one on one or group care with our interdisciplinary health team to support function and wellness even if you are unable to make it into the clinic.

Orthopedic Physiotherapy

Abdominal-Pelvic Health Physio

Pelvic Floor or Oncology Physio

Clinical Exercise

Chiropractic

Naturopathic Medicine

Holistic Nutrition

Personal Training

While there will always be circumstances where an in person visit is required &/or preferred, research indicates that virtual visits can address and treat similar needs and to the same level of care that an in person visit can.

If you are unsure if Telehealth would be a good fit for you, please read our commonly asked questions below or schedule a 15 minute complimentary phone or virtual consultation with your preferred provider.

You can also check out these videos and blog posts:

WATCH: Setting up for your Virtual Appointment

READ: Telerehabilitation for Pelvic Floor Physiotherapy. Really?

READ: Telerehab Physiotherapy: Comparable to In Person Care

GROUP HEALTH-FOCUS MOVEMENT

Open to all, focused on health.

Evidence-informed mindful movement to support, restore and improve quality of life for people experiencing similar symptoms resulting from various health conditions and/ or lifestyle factors that contribute to dis-ease.

Choose to join either in person or live virtually for the entire series. Both in person and virtual class spaces will be limited to 5 participants each to allow for more individualized care and support from the teacher. In person participants are able to join from home as needed – original rates apply.

*Never miss out! Classes will be recorded and accessible to anyone who missed for up to 1 week.

Fall 2020 Offerings (registration now open):

Prenatal Yoga: Tuesdays 6pm, Nov 10-Dec 15th, 60 mins

Fertility Yoga: Tuesdays 7:30pm, Nov 10-Dec 15th, 60 mins

Desk Unwind Yoga: Wednesdays 12pm, Nov 11-Dec 16th, 45 mins

Day End De-Stress Yoga: Wednesdays 6:45pm, Nov 11-Dec 16th, 75 mins

Parent & Baby Yoga: Thursdays 10am, Nov 12-Dec 17th, 60 mins

Yoga for Modern Mental Health: Thursdays 7:15pm, Nov 12-Dec 17th, 75 mins

Postnatal Pilates: Saturdays 9:30am, Nov 14-Dec 19th, 60 mins

Prenatal Pilates: Saturdays 11am, Nov 14-Dec 19th, 60 mins

COVID UPDATE:

With the recent public health restrictions made on October 9th, 2020 by the Ontario government, we are being mindful of the ever-changing environment. As the next session of class start dates are further than the 28 day restriction, we remain hopeful that we will be able to continue to offer this hybrid model of care: in person and virtually.

Upon registration, please indicate if you would, ideally, like to attend in-person (limited to 5 participants) or virtually (i.e. assuming the restrictions are lifted/ modified to allow in-person group classes to re-open). In this scenario, we will continue as planned where in-person participants are able to join in studio (or from home as needed ; original rates apply). Should health restrictions continue all participants will be moved online and a refund of the difference for the in-person participants will be provided.

Online Yoga

A GREAT PRIMARY OR ADJUNCT FORM OF CARE FOR:

This is a great place to add a tagline.

  • Those who may have new or worsening symptoms (#covid) where they may need or prefer to stay home

  • Any individuals with transportation or mobility difficulties (acute or chronic)

  • New mom’s who find it difficult to come in person either before or after their 6 week postnatal in-person check up

  • Individuals whose care no longer requires manual therapy, but is focused more on exercise progression, education, lifestyle medicine and integration, among other non-manual therapies or treatment requiring close supervision

  • Professionals whom are stuck at the office and can’t get away for care

  • Someone living in a remote community with no local clinic to attend

  • Weather makes it so you can’t get out to the clinic

  • Those who live in a community that does not have the specific services you need

  • Practitioners whom wish to consult with an advanced practice provider

OPTIMIZE YOUR APPOINTMENT

We are looking forward to seeing you online!

Whether planned or needing to switch last minute, we can make it work.

However, there are a few things you can do prior to your appointment to get the most out of it and limit any potential hiccoughs. Check them out below:

UPDATE & VERIFY YOUR INFORMATION: Ensure that your Jane profile and contact information is up to date, including emergency contacts prior to your appointment. We require this, by law, to be able to provide Telehealth services

COMPLETE TELEMEDICINE INTAKE FORM: Complete the Jane online Telemedicine Intake Form (in your Jane Profile > Intake Forms) so that we can more efficiently and effectively provide care by knowing what equipment you have available at home. If you do not have any of the equipment listed on the Intake Form, no problem. We are very creative about using everyday household items as therapy tools or exercise equipment.

 

UPDATE SOFTWARE, CLOSE EXTRA APPLICATIONS, CHARGE YOUR DEVICE: Make sure all relevant software (i.e. internet browser) is up to date, including even restarting your device. Ensure you are near a strong internet connection via wifi or ethernet cable. We advise closing all other programs on your computer during your session. For virtual Physio and Clinical Exercise appointments, as well as Personal Training and Group Classes, follow all instructions from Embodia email.

 

ENSURE YOU HAVE A QUIET AREA: Ensure you are in a relatively quiet, private and clear space. For Physiorehab or Movement classes, having a big enough space for you to lay down, sit, stand and move with at least 3-4 metres of distance around you would be ideal. Having any exercise equipment or alternatives nearby will help to save time.

LOG IN AT LEAST 5 MINUTES EARLY: Give yourself enough time for last minute glitches so you can make sure you maximize your time together. Think about where and how your device will be situated &/or supported to allow for the best interaction through video.

For Physiorehab or Group classes: Via your Embodia invite email (provided at least 24 hour in advance of you appointment).

For Naturopathic Medicine or Nutrition: Info provided in your Jane reminder email that is automatically sent out 3 days prior to your appointment.

IF YOU HAVE TECHNICAL DIFFICULTIES: Contact the Front Desk immediately if you are having any last minute technical difficulties at 613-725-9496. For any other technical support, please contact the software provider directly (i.e. Zoom or Embodia: support@embodiaapp.com).

Frequently asked questions

WHAT ARE THE RISKS, BENEFITS AND LIMITATIONS OF RECEIVING CARE VIA TELEHEALTH?


RISKS: Despite efforts to ensure high encryption and secure technology, there is always a risk that the transmission could be breached and accessed by an unauthorized person. However, all Therapeutic Services are provided using a secure, PHIPA (Personal Health Information Protection Act) compliant platform called doxy.me. As Telehealth services are provided remotely, there is also a very mild risk of personal safety only in that there is no therapist directly with you to assist if you need. However, this would be no riskier than being at home alone. If you have significant mobility issues and/or do not feel safe being alone for care, we recommend you have someone present with you during your treatment. BENEFITS: Telehealth allows for convenient access to care whether you are in town and unable to make an in clinic appointment, or reside somewhere in Ontario where you do not have access to similar care LIMITATIONS: With an inability to perform hands-on examination, assessment and treatment via Telehealth may not be the most suitable treatment option. For this reason, in many circumstances and when available, similar in-person care would be preferable.




HOW DO I KNOW WHO TO BOOK WITH?


All our providers are licensed to provide Telehealth services within the province of Ontario. Make sure to check their biographies to ensure that they have the clinical speciality that you are seeking care for.




DOES YOUR CLINIC DIRECT BILL TO MY INSURANCE PROVIDER?


We do not. However you are immediately provided with a detailed receipt to submit to your extended health provider as you would if you came into the clinic.




WHAT IF I ENCOUNTER ISSUES AT THE TIME OF MY APPOINTMENT?


We ask that all Telehealth patients provide a main and alternate phone number on file so that we can reach you easily should you be having technical difficulties at the time of your appointment and are unable to alert the provider through the conferencing platform. The care provider will call you directly should you not be online at the appropriate time. You may also phone the clinic directly at any time (613-725-9496; bloomhealthottawa@gmail.com). It is also highly recommended that all patients log in online at least 5-10 minutes prior to the start time of their scheduled appointment. This way any issues can be identified early and all parties notified.




WHAT YOU SHOULD WEAR TO YOUR PHYSIOREHAB APPOINTMENT


Please wear shorts and a tank top, or form fitted clothing (for us to be able to more easily assess movement).




CAN YOU TREAT EVERYTHING VIA TELEHEALTH?


You can expect to receive the same exceptional care through Telehealth as you would in the clinic. While many situations are well served by Telehealth, not everything is appropriate. Your therapist will inform you if you do not meet the requirements for accessing this form of care or if they feel they will not be able to help you. In this case, they will direct you to whom they believe would be the next best option to further your care.




WHAT PROCEDURES DO YOU HAVE IN PLACE IN THE CASE OF REMOTE EMERGENCIES?


Most of the treatment we offer via Telehealth has very little risk as it is focused on education, lifestyle medicine, and/or therapeutic exercise. However, we aim to reduce the risk should a remote emergency event take place by having: • the patient ensure a safe environment from which to receive care. This may include the therapist completing a remote environmental assessment of the patients’ surroundings or recommending the visit progress in the presence of another person. • patient emergency contact information on file and readily available. • access to 911 services throughout Ontario.




HOW IS MY PERSONAL HEALTH INFORMATION PROTECTED?


The practitioners at Bloom value your privacy and will make every effort possible to secure your personal health information. Sessions will not be recorded or stored without your or the treating therapists informed consent. Online & via EMR, verify identity We encourage patients to receive care in a quiet, private setting rather than a public place.




WILL MY INSURANCE PAY FOR TELEHEALTH PHYSIOTHERAPY?


As there are many and ever changing insurance policies, we cannot guarantee that your private insurance will reimburse you. However, you will be provided with a detailed receipt with all the information your insurance would need to get reimbursed - the same as if you were coming into the clinic.




HOW WOULD I KNOW IF TELEHEALTH MAY NOT BE A GOOD FIT FOR ME?


While many people could benefit from receiving care virtually online, Telehealth may not be a good fit if: •You are able to access similar services in person. •You feel uncomfortable using and trouble shooting basic technology. •You do not have reliable internet access or ease of access to devices that are required to support Telehealth (i.e. computer, tablet or smart phone). • You may not be able to find a quiet and private place during your appointment.





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© 2020 Andrea Plitz, PT & RYT